Frequently Asked Questions
Refund Policy FAQs
What is your refund policy?
At Coexsys we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.
Monthly Subscriptions. If at anytime during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service.
Annual Subscriptions. Coexsys doesn’t force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at anytime during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan.
We want you to be happy with our service throughout your entire contract, not only the first 30 days (in case of monthly subscription) and the first 45 days (in case of annual subscription). So we go beyond that. If at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for our services , we ask you to notify us immediately. If we fail to address the breakage of a functionality within any promised timelines , or if we are unable to provide a satisfactory work around for discontinued functionality, we will offer you a PRO-RATED REFUND for the reminder of your contract.
Partial Downgrade of Annual Subscription. There may be situations where you wish to partially downgrade your annual subscription. Partial downgrade occurs if, during your annual subscription period, you reduce the number of user licenses, downgrade the edition of our services, downgrade your paid support plan or remove an add-on that you had previously purchased. In case of partial downgrade of annual subscription, you will be provided credits in the form of extension of subscription for the active licenses. The discounts that were applied will be excluded for calculating the quantum of credits, i.e., the value for the un-used license = total amount paid – (monthly list price x number of months used).
Auto-Renewal. For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That’s why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.
For questions, please e-mail service@coexsys.com
Exception to our Refund Policy
Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Coexsys Services due to a violation of our Terms of Service .
Project Management FAQs
What is project management software?
Project management tools are powerful resources that enable teams to arrange, oversee and keep track of their projects. These platforms can help with scheduling tasks, assigning jobs to team members, managing essential resources, and monitoring progress throughout the project’s lifespan.
What are the benefits of using project management software?
Maximize your team’s potential with project management software! Not only does it promote better communication, but it also allows for more effective collaboration and real-time updates on project status. Moreover, this innovative tool helps keep everyone informed of deadlines – all in one convenient location. Utilizing a PMS can transform how you and your team work together quickly and efficiently.
How does Coexsys differ from other project management software?
Coexsys is a feature-rich platform with an incredibly user-friendly interface. With its ability to generate real-time data visualization and customizable dashboards, team members can easily collaborate on projects. It encourages interaction among colleagues by providing functions such as task assignment, commenting threads, and file-sharing capabilities.
Is Coexsys secure?
Coexsys takes security seriously! Not only do they adhere to industry-standard protocols and controls, but it also ensures data privacy is secure by providing encryption as well as role-based access control.
Issue Tracking FAQs
What is the best issue tracking software?
Coexsys is the perfect cloud based issue tracking system software for businesses. Our intuitive platform gets you up and running quickly, and its cloud-based architecture allows you to work collaboratively with your team from anywhere. The powerful issue management tools make it easy to keep track of tasks, assign responsibilities, monitor progress, and review results. With advanced analytics, you can easily measure performance against goals and identify areas for improvement. Stay organized and keep your projects moving forward with Coexsys issue management software.
What is the purpose of the issue tracking system?
Issue tracking systems keep track of tasks, bugs, and changes made on a project. They help business owners prioritize tasks and ensure that teams can easily access and update information in one place. By using issues tracking systems, businesses can improve the speed and accuracy of their workflows and help them solve complex issues faster.
Which software is used for tracking?
Coexsys is the perfect solution for businesses looking to track and manage any issue in the cloud. Our issue management platform offers a comprehensive suite of features such as customizable workflows, task automation, and real-time reporting so you can effectively keep track of any issue that may arise. Our intuitive tools make it easy for you to collaborate with colleagues and view progress even on the go.
Time Management FAQs
What is the best time clock software for employees?
Time management system software will help you accurately manage employee timesheets, track hours, and pay employees. It should also be easy to use and have features that make it easier for employers to monitor their employees’ time spent at work.
How do I track my employee's daily work?
Time management system for employees can be beneficial for businesses that need to get their employees organized and productive. Employees can use these programs to log in when they start their shifts and log out when they finish. The software will let them know how much time they have left so they can plan accordingly.
What is a cloud-based time management system?
Cloud based Management software helps you to manage your time effectively. It lets you get all the information about your work and projects in one place. You can also track your time spent on different projects and departments.
Attendance Tracking FAQs
Which software is best for attendance tracking?
An attendance management system is software that allows you to manage your employees’ attendance records. It’s a helpful tool for businesses to monitor their employees’ work hours and productivity.
How do you use an attendance management system?
Attendance management systems are a great way to track when employees are working and when they aren’t. This is especially important if you have a large workforce because keeping track of everyone’s schedule can be challenging.
What is an employee attendance monitoring system?
An employee attendance monitoring system is software that helps you to monitor your employees’ activities and performance. Time & attendance systems have various features that allow you to keep track of the time worked by your employees. You can use it to track the time spent on each task and calculate productivity.
What is cloud-based attendance management?
Cloud based employee time tracking is a system that uses the cloud to provide real-time information about employees’ attendance. An attendance system can keep track of employee availability, or it can use to provide employees with a more personalized experience.
Expense Tracking FAQs
What is an expense management system?
The expense management system is a powerful tool that simplifies managing your business expenses. It helps you maintain accurate records, analyze spending trends, reduce costs, and manage spending against budgeted amounts. With Coexsys, you can easily track your expenses, quickly generate reports from data in just a few clicks, and access the support team whenever you need help.
What are expense management tools?
The expenses management tool helps businesses track, manage, and optimize expenses. These tools allow you to create budgets and track actual spending, monitor receipts, categorize expenses, and access data and insights to uncover areas of saving potential. By leveraging these resources, businesses can streamline their expense-tracking process and save time and money.
How does the expense management tool work?
Our IT expense management tool helps business owners streamline their finances and optimize expenses. It automates the entire process from tracking, monitoring, and analyzing expenses, to reporting and approving them. Our tool is easy to use and secure and provides real-time insights into your finances to help you make informed decisions.
